Privacy Policy

1. Introduction

At Anima Guzga SL, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products.

2. Information We Collect

We collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, billing and shipping address.
• Purchase Information: Payment details, order history, and product preferences.
• Technical Data: IP address, browser type, operating system, and other device information.
• Usage Data: Information about how you use our website, such as pages visited, time spent on pages, and navigation paths.
• Marketing Data: Preferences for receiving marketing communications and responses to promotions.

3. How We Use Your Information

We use your personal data for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and handling returns.
• Customer Support: To provide customer support and respond to your inquiries.
• Marketing: To send you marketing communications, special offers, and information about new products or services with your consent.
• Personalization: To personalize your experience on our website and tailor our product recommendations.
• Improvement: To improve our website, products, and services based on your feedback and usage data.
• Legal Compliance: To comply with legal obligations, such as tax regulations and consumer protection laws.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our contract with you when you make a purchase.
• Consent: For sending marketing communications and using certain cookies.
• Legitimate Interests: For improving our services and ensuring the security of our website.
• Legal Compliance: To comply with applicable laws and regulations.

5. Sharing Your Information

We may share your personal data with the following parties:

• Service Providers: Third-party service providers who assist us with order fulfillment, payment processing, marketing, and website maintenance.
• Legal and Regulatory Authorities: Authorities if required by law or to protect our legal rights.

We do not sell your personal data to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. When your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

You have the following rights regarding your personal data:

• Right to Access: You can request a copy of your personal data.
• Right to Rectification: You can ask us to correct inaccurate or incomplete data.
• Right to Erasure: You can request the deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You can ask us to limit the processing of your data.
• Right to Data Portability: You can receive your data in a structured, commonly used format.
• Right to Object: You can object to the processing of your personal data in certain situations, including direct marketing.

To exercise your rights, please contact us using the details provided below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For more information about our use of cookies and how to manage your preferences, please see our Cookie Policy.

10. Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for the latest information.

11. Contact Us

If you have any questions or concerns about our privacy practices or this privacy policy, please contact us at:

Anima Guzga SL
Company Number: B70885652